Is my payment secure?

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Yes. All payments are processed through secure, encrypted payment gateways to ensure your personal and payment information remains protected at all times.

 

 

How will I receive my tracking information?

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For your peace of mind, all orders are sent via Australia Post and include full tracking. As soon as your order is dispatched, our system will automatically email your tracking details to the email address you provided at checkout.

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If you don’t see the email straight away, please take a moment to check your SPAM or JUNK folder, as automated emails can occasionally be filtered by email providers & sent to the SPAM folder.

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If you’re still unable to locate your tracking details, please don’t worry, simply contact us and our team will be happy to assist you.

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Reliable & Fast Delivery

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At Green As Nature, we understand that consistency matters, which is why we prioritise fast, reliable dispatch on every order.

 

Most Australian customers receive their orders within 1–4 business days following dispatch, with over 95% of parcels arriving within this timeframe.

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All orders are shipped via Australia Post Express Tracked Shipping, allowing you to monitor your delivery from dispatch through to arrival.

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Same-Day Dispatch:

Orders placed before 1:00pm (AEST) on business days are dispatched the same day. Orders placed after this time, or on weekends and public holidays, will be dispatched on the next business day.

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Delivery timeframes may vary slightly depending on whether your address is located in a metropolitan or regional area, as well as during peak postal periods, public holidays, or severe weather events.

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Our goal is simple: dispatch quickly, deliver reliably, and keep you informed every step of the way.

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Can I change my shipping address after placing an order?

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We process and dispatch orders quickly, so address changes must be requested as soon as possible.

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If your order has not yet been dispatched, we will do our best to update the details. Once an order has been shipped, we are unable to make changes and customers may need to contact Australia Post directly to arrange redirection.

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What happens if I enter incorrect or incomplete delivery details?

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Please ensure your shipping address, recipient name, and contact details are entered correctly at checkout.

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Orders returned to us due to incorrect or incomplete information may incur a re-shipping fee before the parcel can be sent again.

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My tracking hasn’t updated yet is this normal?

 

Yes. Tracking information is generated when your order is dispatched, however Australia Post tracking updates may take 12–24 hours to appear in the system after lodgement.

 

 

Will my parcel require a signature on delivery?

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Australia Post may leave parcels in a safe location where available. If a safe place is not accessible, your parcel may be taken to the nearest post office for collection.

Please ensure the recipient's name matches available identification to avoid collection issues.

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Do you ship internationally?

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Yes, international shipping is available to selected countries. Delivery times, customs processing, and import regulations vary by destination. Customers are responsible for any local customs duties or import requirements.

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I need further information regarding your shipping policy and terms and conditions.

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Our shipping policy and terms and conditions are clearly displayed at the bottom of any page on our website. Please feel free to read them at your own leisure.

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Are your supplements tested for quality?

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Certificates of Analysis (CoA) are available in the photo section of each individual listing and many times we conduct independent third-party testing and publish the results on our website under each product listing for transparency and peace of mind.

 

 

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​​What is your refund/replacement policy?

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If your product arrives damaged or not as described, we offer a 100% money-back guarantee. Change-of-mind returns may be accepted if the product is unopened and requested within 7 days of delivery.

 

 

Do you operate a physical store?

 

No, we operate exclusively online and provide online support to our customers.

 

 

Where are your products sourced from?

 

Our products are sourced from various regions including Europe, North and South America, and South East Asia.

 

 

How quickly will I notice results from supplements?

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Individual responses to supplements vary depending on lifestyle, diet, and personal health factors. Supplements are designed to support long-term wellness and consistency is key. Results may differ between individuals.

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​I need some medical advice in order to purchase one of your supplements.

 

Please note that we DO NOT provide medical advice, and in fact it is a condition of sale

that you talk to your doctor prior to purchasing any supplements from our store to ensure it is suitable for you. As some supplements may cause an interaction with your current medications or underlying health conditions it is important that you do your own due diligence to ensure it is suitable for your needs, this is solely your responsibility!