How can I contact you?

 

 

If you have a question regarding your order, please send us your order number and your query by filling the contact form.

 

To help us respond promptly, please make sure all contact details are entered accurately on the contact form.

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If incorrect information is provided, we may be unable to reply. We respond to all enquiries within 6 business hours, with messages received outside business hours answered on the following business day.

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How will I receive my tracking information?

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For your peace of mind, all orders are sent via Australia Post and include full tracking. As soon as your order is dispatched, our system will automatically email your tracking details to the email address you provided at checkout.

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If you don’t see the email straight away, please take a moment to check your spam or junk folder, as automated emails can occasionally be filtered by email providers.

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If you’re still unable to locate your tracking details, please don’t worry, simply contact us and our team will be happy to assist and ensure you have all the information you need.

 

 

What is your refund/replacement policy?

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If the product we sent you is not as described on our website, we are happy to offer a 100% money back guarantee. Simply send us a message at sales@greenasnature.com.au within 7 days of receiving the products telling us why the product received differs from the listing on our website, and we’ll process a store credit refund (please ensure the product has not been opened).

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For change of mind products or for wrong purchases you need to contact us within 7 days of receiving the product and we will try our best to assist you in finding a solution, please ensure the product has not been opened.

Please note we do not accept product returns once the product has been opened.

 

 

Do you operate a physical store?

 

No, we operate exclusively online and provide online support to our customers.

 

Where are your products sourced from?

 

Our products are sourced from various regions including Europe, North and South America, and South East Asia.

 

What are your shipping rates within Australia?

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We offer fast and reliable shipping Australia-wide:

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• Free standard shipping on all orders over $50

• Free express shipping on all orders over $100

• Orders under $50 are charged a flat rate of $10

 

 

Delivery times typically range from 2–5 business days, depending on your location.

 

 

Who is your shipping courier?

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Most of our products are shipped out via Australia Post. If you want to get a delivery time estimate, click on the following link which will take you to the Australia's Post postage calculator and just add your address postcode.

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Postage calculator & delivery times - Australia Post

 

For the departure postcode just add "3000".

 

 

I need information regarding your shipping policy and terms and conditions.

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Our shipping policy and terms and conditions are clearly displayed at the bottom of any page on our website. Please feel free to read them at your own leisure.

 

I need some medical advice in order to purchase one of your supplements.

 

Please note that we DO NOT provide medical advice, and in fact it is a condition of sale

that you talk to your doctor prior to purchasing any supplements from our store to ensure it is suitable for you. As some supplements may cause an interaction with your current medications or underlying health conditions it is important that you do your own due diligence to ensure it is suitable for your needs, this is solely your responsibility!​​​